Refund and Returns Policy

We want you to be happy with your Treetop Laboratory book. If you need to request a refund, please contact us within 30 days of purchase. Refund requests made after 30 days will not be accepted.

Requesting a Return

Email orders@treetoplaboratory.com or call 515-577-9762. Please provide:

• Full name used on the order
• Order date
• Contact phone number
• Email address

We’ll provide instructions and a mailing address for your return. Please email or call us before sending your book back.

Book Condition

You’re welcome to open and look through the book. To qualify for a replacement or refund, the returned book must have no writing, torn pages, or additional damage beyond the damage reported.

If your book arrived damaged, please contact us and provide a photo of the damage. We must review the photo and issue a return code before you send the book back.

Refunds and Shipping

The book must be returned before a refund or replacement can be issued. Once we receive and inspect it, we’ll email you about your refund. Approved refunds will be issued to the original payment method. Your bank or card provider may need additional time to post the refund.

Customers are responsible for return shipping costs unless we agree to cover them. Original shipping charges are nonrefundable unless we agree otherwise. We may cover or refund shipping costs at our discretion.